Great Service Leads to Great Growth
DAVID SMALE, General Manager from Astec Australia reports on the growth of the company
MINING – and engineering-supplies company Astec Australia is geared up and ready to grow alongside its customers as Australia’s resources boom continues.
The company carved out its position in Brisbane just three years ago and has experienced rapid growth since, with 15 companies now under the Astec Australia umbrella providing crushing, screening and handling equipment; asphalt equipment; paving equipment, pipe-lifting equipment and more.
The expansion and diversification of the company means it has outgrown its original facility. To accommodate the growing demands of Astec Australia’s customers, the Queensland head office has been moved from Sumner Park to the Westridge Industrial Estate, Acacia Ridge. This two-hectare facility will house display equipment, a custom fabrication warehouse and servicing warehouse, making it a one-stop shop for mining and engineering equipment.
In addition, Astec Australia has now opened an office in Perth, Western Australia, and has established sales representatives for every state.
General Manager David Smale says the reason for Astec Australia’s boom is unparalleled customer service. “Our willingness to support customers with the best after-sales service, to be contactable 24/7 and to solve any problems they may have has contributed to Astec Australia’s success.”
“We take pride in the fact that we listen to what our customers say and learn from their experiences with our machinery, and then build this back into the next generation of product offerings,” he adds.
Looking to the future, Astec Australia will continue to build on its core business of asphalting, while expanding the Astec family of businesses.
David says, “Astec Australia offers the aggregate, crushing and screening and mining sector another choice – and a strong one at that. We provide a quality product backed up by unparalleled after-sales service.”
Astec Australia is a proud supporter of CMPA members and its events including being Platinum sponsors at the CMPA Annual Dinner for the last two years.
For further information contact Adam Gordon, Aggregate Account Manager for Vic, SA and TAS on 0408 353 867.
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